# Vocca

> Vocca automates the administrative workflows of healthcare providers, starting with the phone, today their main channel. Its voice AI agent answers every patient call 24/7, understands the reason for the call, applies the scheduling rules of each medical specialty and books, reschedules or cancels appointments directly in the practice's own software. It also places outbound confirmation, reminder and follow-up calls. Founded in July 2024, Vocca is used by 15,000 practitioners across 1,500+ practices and 20+ specialties in the United States and Europe, and handles more than a million patient interactions a month.

Key facts:

- Company: VOCCA SAS, founded in July 2024 by Eliott Hoffenberg (CEO) and Hugo Danet (CTO). Offices in New York and Paris, around 40 people.
- Funding: $20M Series A led by Norrsken VC (October 2026), after a $5.5M seed round (€4.7M) led by Speedinvest and firstminute capital (September 2025).
- What it does: inbound call answering 24/7, booking in the practice's scheduling or practice management software, outbound reminders and follow-ups, immediate transfer of urgent calls to staff, up to 100 simultaneous calls, multilingual with mid-call language switching.
- Results: on average, 70% of conversations are resolved end to end with no human involvement; the most mature practices exceed 85%.
- Who it is for: healthcare groups, multi-site networks, hospitals, imaging centers, clinical laboratories and specialty practices.
- Security: built to meet HIPAA and GDPR requirements, with a Business Associate Agreement available upon request. Data is hosted in the United States for US customers and in the EU for European customers. Vocca's infrastructure partners are SOC 2, ISO 27001 and HDS certified.
- What Vocca is not: it is not an IVR phone menu, and not an outsourced answering service that takes messages. The AI understands the request and completes it in the practice's software.
- Contact: contact@vocca.com, +1 (347) 727-1717 (US), +33 7 57 59 66 71 (France).

## Product and company

- [Home](https://vocca.com/en): Overview of Vocca, the voice AI agent for healthcare providers
- [Product](https://vocca.com/en/product): How the voice agent works, from the call to the confirmed appointment
- [Security & Compliance](https://vocca.com/en/security): HIPAA, GDPR, data hosting and the certifications of infrastructure partners
- [About](https://vocca.com/en/about): Company story, founders, funding and team
- [FAQ](https://vocca.com/en/faq): Scheduling, human handoff, integrations, setup time and data hosting
- [Book a demo](https://vocca.com/en/demo): Request a demo with the Vocca team
- [Contact](https://vocca.com/en/contact): Sales, support and other requests

## Specialties

- [Medical imaging](https://vocca.com/en/specialty/imaging): Radiology and imaging centers, MRI and contrast safety screening, booking in the RIS
- [Dental](https://vocca.com/en/specialty/dental): Cleanings, emergency visits and confirmations in the dental practice software
- [Ophthalmology](https://vocca.com/en/specialty/ophthalmology): Eye exams, OCT and visual fields, emergency protocol
- [Cardiology](https://vocca.com/en/specialty/cardiology): ECGs, echocardiograms and stress tests, chest pain protocol
- [Primary care](https://vocca.com/en/specialty/general-medicine): Same-day and routine visits, refill requests, urgent call routing
- [Hospitals](https://vocca.com/en/specialty/hospitals): Department routing, outpatient booking and escalation for hospitals and health systems
- [Gynecology](https://vocca.com/en/specialty/gynecology): Prenatal visits, Pap smears and ultrasounds, prep reminders
- [Anesthesiology](https://vocca.com/en/specialty/anesthesiology): Pre-anesthesia visits and pre-op instructions
- [Multi-specialty groups](https://vocca.com/en/specialty/multi-practice): Routing each patient to the right specialty and booking across all schedules
- [Clinical laboratories](https://vocca.com/en/specialty/laboratories): Blood draws, fasting instructions and how results are released

## Case studies

- [Hôpital Fondation Rothschild](https://vocca.com/en/case-study/how-hopital-fondation-rothschild-became-reachable-24-7-with-vocca): A hospital patients can reach 24/7, across every department
- [Sainte-Camille Hospital](https://vocca.com/en/case-study/sainte-camille-hospital-helps-each-secretary-save-4-hours-a-day-with-vocca): A radiology department going from nearly one call in two missed to 100% of calls handled
- [Retinax](https://vocca.com/en/case-study/how-retinax-handled-100-percent-of-calls-across-all-ophthalmology-centers-with-ai-voice-technology): 100% of calls handled across an ophthalmology network
- [All case studies](https://vocca.com/en/case-study)

## Guides

- [AI voice agent or traditional IVR](https://vocca.com/en/resources/blog/healthcare-call-automation-should-you-choose-an-ai-voice-agent-or-a-traditional-ivr): Comparing the two approaches to healthcare call automation
- [Outsourced answering service or AI](https://vocca.com/en/resources/blog/outsourced-medical-call-centers-vs-ai-why-clinics-are-switching-to-the-more-reliable-option): Where outsourced call centers reach their limits
- [Compliance of AI voice assistants in healthcare](https://vocca.com/en/resources/blog/do-ai-voice-assistants-in-healthcare-comply-with-laws-and-regulations): GDPR, the AI Act, medical confidentiality and HDS hosting
- [AI appointment scheduling](https://vocca.com/en/resources/blog/automate-your-medical-practice-s-appointment-scheduling-with-ai): From the first ring to the confirmation
- [Reducing no-shows with AI](https://vocca.com/en/resources/blog/how-ai-is-putting-an-end-to-missed-medical-appointments): Reminders, rescheduling and filling empty slots
- [Radiology call management](https://vocca.com/en/resources/blog/call-center-solutions-how-to-efficiently-manage-patient-phone-calls-in-radiology): Why imaging centers need a specialized approach
- [Dental emergency triage](https://vocca.com/en/resources/blog/dental-emergency-management-how-ai-triages-between-a-real-toothache-and-a-routine-check-up): Qualifying pain level and clinical reason before booking
- [Series A announcement](https://vocca.com/en/resources/blog/vocca-raises-20m-series-a-led-by-norrsken-vc): $20M Series A led by Norrsken VC
- [Blog](https://vocca.com/en/resources/blog): All articles

## Version française

- [Accueil](https://vocca.com/fr): Vocca, l'agent vocal IA des établissements de santé
- [Produit](https://vocca.com/fr/produit): Du premier appel au rendez-vous confirmé dans le logiciel de l'établissement
- [Sécurité et conformité](https://vocca.com/fr/securite): RGPD, HIPAA, hébergement des données et certifications des partenaires d'infrastructure
- [À propos](https://vocca.com/fr/a-propos): Histoire, fondateurs, levées de fonds et équipe
- [FAQ](https://vocca.com/fr/faq): Rendez-vous, relais humain, intégrations, délai de mise en place et hébergement
- [Cas clients](https://vocca.com/fr/cas-client): Hôpital Fondation Rothschild, Hôpital Sainte-Camille, Retinax
- [Radiologie](https://vocca.com/fr/specialite/radiologie): Centres d'imagerie médicale et cabinets de radiologie
- [Dentaire](https://vocca.com/fr/specialite/dentaire): Cabinets et centres dentaires
- [Ophtalmologie](https://vocca.com/fr/specialite/ophtalmologie): Cabinets et réseaux d'ophtalmologie
- [Hôpitaux](https://vocca.com/fr/specialite/hopitaux): Établissements hospitaliers
- [Multi-spécialités](https://vocca.com/fr/specialite/multi-specialites): Centres et groupes multi-spécialités
- [Blog](https://vocca.com/fr/ressources/blog): Tous les articles
- [Demander une démo](https://vocca.com/fr/demo)

## Optional

- [Legal notice](https://vocca.com/en/legal-notice): Company details, hosting and data protection
- [Privacy policy](https://vocca.com/en/privacy-policy)
- [Terms & Conditions](https://vocca.com/en/terms-and-conditions)
- [Careers](https://vocca.com/en/careers): Open roles in New York and Paris