Paris, April 23, 2026 — The Adolphe de Rothschild Foundation Hospital (HFAR) becomes the first French hospital to entrust its entire inbound call handling to artificial intelligence, by deploying Vocca’s AI voice assistant across all of its departments.

Through a single number available 24/7, patients can now reach every specialty in the hospital with no wait time and the assurance that every call will be answered.

Choosing Vocca: meeting the challenge of telephone access to care

In France, one patient in three is unable to reach their healthcare provider by phone, with wait times that are often long. Outsourced medical call centers, long the default solution for many hospitals, cannot on their own meet the growing demand for continuous access to care.

For HFAR, ensuring uninterrupted access to care is a priority. Following Tandem, which uses AI to transcribe consultations, AI-powered telephony fits within the same strategy: freeing teams from time-consuming tasks so they can refocus on the patient relationship. More AI, more human.

Following a competitive selection process, HFAR chose Vocca on two criteria. First, operational maturity: drawing on experience with more than 100 facilities across France, Vocca deploys AI models trained by specialty and integrated directly into the hospital’s business software. Second, security guarantees: hosting in France on HDS-certified infrastructure (the French standard for health data hosting), GDPR compliance, and no reuse of data to train the models.

Charlotte Cardin-Taillia, Director of the Patient Pathway & Performance Division, Adolphe de Rothschild Foundation Hospital:

“For several years, our institution has pursued an artificial intelligence strategy designed for care, complementing the women and men who deliver it. Vocca fits squarely within that vision: by handling routine calls, the solution frees our administrative teams for what lies at the heart of their work — being present, attentive, and available for the patients who need them most. In the longer term, we want to go further: to make this voice assistant the first link in a fully streamlined patient journey, from appointment booking through post-consultation follow-up.”

Concrete results from day one of the rollout

Initially launched in the ophthalmology, imaging, and dental services, the rollout has now extended to every department of the hospital, supporting more than 300 physicians. Vocca’s voice assistant has already handled more than 25,000 calls for the Rothschild Foundation, with a target of 400,000 calls per year at full scale.

Vocca resolves more than three-quarters of these calls fully autonomously: appointment booking, information on examinations, consultation preparation, and administrative matters. For the remaining quarter, the AI immediately transfers urgent calls to the secretaries and calls back complex, non-urgent requests. Teams can then focus on the patients who genuinely need a human interlocutor.

On the patient side, more than 2,000 reviews were collected at the end of calls during the first rollout phase, with an average rating of 4.3 out of 5. On the financial side, the cost of the outsourced call center has been cut by a factor of five, with a wider range of operating hours.

Spomenka Jovanovic, Medical Secretary, Adolphe de Rothschild Foundation Hospital:

“Before Vocca, I spent part of my day managing calls, with queues that discouraged patients. Today, the AI handles the vast majority of routine telephone requests. What is striking is the accuracy of its responses, even on complex requests: the assistant correctly identifies urgent situations and transfers them to me immediately. I can focus on the patients who are right in front of me.”

Beyond the call: streamlining the entire patient journey

Vocca does not stop at the switchboard. In partnership with the Adolphe de Rothschild Foundation Hospital, an AI pre-admission assistant is currently being deployed: it contacts patients ahead of their appointment to help them prepare for their visit, reduce no-shows, and limit stress and wait times upon arrival. A multilingual feature, which will allow non-French-speaking patients to be cared for in their native language, is also planned.

Vocca continues its rollout across French hospitals

Adopted by more than 100 healthcare facilities and centers in France (imaging centers, ophthalmology practices, dental clinics, hospitals), Vocca has established itself as the reference in AI-powered medical reception. The company supports patients before, during, and after their visit, with the ambition of becoming the standard for patient relations across French healthcare institutions.

Eliott Hoffenberg, CEO and co-founder of Vocca:

“The phone remains the first point of contact between a patient and their hospital — and it is also, too often, the weakest link. Our conviction is that a well-designed AI does not replace the human connection: it makes it possible, by freeing teams for the calls that truly deserve their attention. Being able to demonstrate this at the scale of an entire university hospital as demanding as HFAR is a commitment for what comes next: extending this approach to other public and private institutions seeking to restore genuine telephone access to care.”

Hugo Danet, CTO and co-founder of Vocca:

“Deploying a voice AI across an entire university hospital imposes two technical requirements. The first is specialization; the second is security. These two pillars are what allow us to operate at the scale of an institution like the Adolphe de Rothschild Foundation Hospital.”

About the Adolphe de Rothschild Foundation Hospital

A leading European university hospital for the treatment of common and rare neurological, ophthalmological, and ENT conditions, the Adolphe de Rothschild Foundation Hospital has been distinguished since its founding in 1905 by its commitment to medical research and innovation. Press contact: sboinet@for.paris

About Vocca

Vocca is a French startup specializing in artificial intelligence applied to medical reception. Its AI voice platform handles inbound and outbound calls for healthcare facilities, allowing administrative and clinical teams to focus on care. Deployed across more than 100 facilities in France, Vocca supports patients before, during, and after their visit. Data is hosted in France on HDS-certified infrastructure, in compliance with GDPR standards, with no reuse of data to train the models. Press contact: eliott@vocca.com