FAQ

Vocca answers your inbound calls 24/7 with a natural AI voice, books, reschedules and cancels appointments directly in your scheduling software, and sends confirmations and reminders. It also places outbound calls for reminders and follow-ups, so your team only handles the situations that need a human.

Urgent calls are transferred immediately to your front-desk staff. Complex, lower-priority requests are called back. On average, Vocca resolves 70% of conversations end to end with no human involvement; the most mature practices exceed 85%.

Yes. Vocca integrates with leading EHR, EMR and practice management systems, so appointments booked by the AI land directly in your existing calendar. Nothing changes for your team.

In days, not months. Behind the voice is a scheduling engine with a library of specialty-specific models that already encode the rules of your specialty, which keeps setup simple.

Yes. Vocca is built to meet HIPAA and GDPR requirements and runs on infrastructure partners that are SOC 2, ISO 27001 and HDS certified. Patient data is encrypted in transit and at rest, and access is strictly controlled.

In the United States for American customers and in the EU for European ones. Vocca runs separate production environments on each side of the Atlantic.