AI receptionist for clinical labs: blood draws booked, patients prepared
Vocca answers the calls to your laboratory, books collection appointments in your scheduling system and gives patients the preparation instructions your lab validated. Results questions follow your rules, and Vocca never interprets a result.
What missed calls cost your laboratory
150
Missed calls each month
- 30Missed appointment requests
$1,500
Monthly revenue potentially affected
750
Missed calls each month
- 150Missed appointment requests
$7,700
Monthly revenue potentially affected
3800
Missed calls each month
- 760Missed appointment requests
$39,000
Monthly revenue potentially affected
The calls your laboratory handles every day
A patient calls with a lab order and asks when to come in. Vocca checks whether the test requires an appointment at your patient service center, books the slot and gives the walk-in hours when no appointment is needed.
A patient asks whether to fast before a blood test. Vocca gives the preparation instructions your lab validated for that test, such as fasting or the time of day for collection, and passes any other question to your staff.
A patient asks whether results are ready. Vocca explains how your lab releases results and records a request for staff when needed. It never reads out or interprets a result.
Before each scheduled collection, Vocca calls to confirm and repeats the preparation your lab requires. Cancellations free the slot right away.
For patients who need a home collection, Vocca calls to confirm the address and time window and reminds them of the preparation instructions.
When a sample cannot be processed, Vocca calls the patient to book a new collection, using the wording your lab validated to explain why. The new appointment is written into your schedule.
Fewer repetitive tasks. More time for your patients.
An agent who handles the call from start to finish, without ever involving your team.
A comprehensive solution
Instant identification
The agent recognizes the patient and the reason for the call within the first few seconds, with no menu or script.
Real-time availability
It checks your calendar in real time and confirms a time slot without any human intervention.
Escalation with context
Complex cases are referred to your team, with the reason already summarized, so there is no need to repeat it to the patient.
Keep your software. Vocca plugs right in.
Vocca connects to your existing scheduling and patient management software, so every booking lands directly in your calendar.
Frequently asked questions
Yes. Vocca identifies the test, checks whether it requires an appointment under your rules and books the collection slot directly in your scheduling system. When no appointment is needed, it gives the patient your walk-in hours.
Vocca gives the preparation instructions your lab wrote for each test, including fasting when required. It adds no medical advice and passes unusual questions to your staff.
No. Vocca explains how your lab makes results available and can record a request for staff, but it never reads out or interprets a result over the phone.
Yes. Vocca knows each site's hours, services and collection schedules, and directs each patient to the right location. Rules can be shared across sites or adapted site by site.
Anything outside the rules your lab defined, such as a question about a specific result or a request from a physician's office, is passed to your staff with a summary of the call. Your team decides where that line sits.
