AI receptionist for imaging centers: exams screened and booked
Vocca answers the calls to your imaging center, asks your safety screening questions, books each exam with the right protocol in your RIS and calls patients back with their preparation instructions.
What missed calls cost your imaging center
150
Missed calls each month
- 60Missed appointment requests
$7,600
Monthly revenue potentially affected
750
Missed calls each month
- 300Missed appointment requests
$38,000
Monthly revenue potentially affected
3800
Missed calls each month
- 1500Missed appointment requests
$190,000
Monthly revenue potentially affected
The calls your imaging center handles every day
A patient calls with an order for an MRI. Vocca asks the screening questions your radiologists defined, including pacemakers and implanted devices, claustrophobia and pregnancy, then books the right protocol and slot length on the right scanner. Any answer that needs review is routed to your team.
For a CT or MRI with contrast, Vocca asks about contrast allergies and kidney history as your protocol requires, and tells the patient which recent lab results to bring. The answers are attached to the booking so the technologist sees them.
A patient has orders for a mammogram and a breast ultrasound. Vocca books both in the same call, in the order your center requires, on the same day when schedules allow.
Before each exam, Vocca calls the patient to confirm and repeats the preparation your center validated: fasting when required, medications to review with the prescriber, metal and jewelry to remove for MRI. Cancellations free the scanner slot right away.
When an order, a prior report or recent lab results are missing from the file, Vocca calls the patient to request them before the exam date. The status is noted so your team knows which exams are ready.
Patients due for a screening mammogram, a bone density scan or a follow-up exam get a call offering a slot. Each booking is written into the schedule and each refusal is noted.
Fewer repetitive tasks. More time for your patients.
An agent who handles the call from start to finish, without ever involving your team.
A comprehensive solution
Instant identification
The agent recognizes the patient and the reason for the call within the first few seconds, with no menu or script.
Real-time availability
It checks your calendar in real time and confirms a time slot without any human intervention.
Escalation with context
Complex cases are referred to your team, with the reason already summarized, so there is no need to repeat it to the patient.
Keep your software. Vocca plugs right in.
Vocca connects to your existing scheduling and patient management software, so every booking lands directly in your calendar.
Frequently asked questions
Vocca asks the MRI safety questions your radiologists define, such as pacemakers, implants, claustrophobia or pregnancy, and records every answer. Answers that require a radiologist's review are routed to your team before the exam is confirmed.
Yes. Vocca identifies whether the protocol uses contrast, asks the allergy and kidney history questions your center requires and tells the patient which lab results to bring. The booking carries these answers for the technologist.
Vocca connects to the RIS and scheduling systems imaging centers use, reads availability and writes exams in real time. The systems supported for your center are confirmed during your demo.
Yes. A patient with several orders can book them all in one call, and Vocca sequences them according to your rules, on the same day when schedules allow.
Yes. Vocca knows which modalities each site offers, its hours and its protocols, and books each patient at the right location. Networks can share rules across sites or adapt them site by site.
