AI receptionist for multi-specialty groups: one agent, every specialty
Vocca answers the calls for every specialty and every location of your medical group, sends each patient to the right provider and books directly on that provider's schedule. One agent applies each specialty's rules.
What missed calls cost your medical group
150
Missed calls each month
- 60Missed appointment requests
$8,100
Monthly revenue potentially affected
750
Missed calls each month
- 300Missed appointment requests
$41,000
Monthly revenue potentially affected
3800
Missed calls each month
- 1500Missed appointment requests
$200,000
Monthly revenue potentially affected
The calls your multi-specialty group handles every day
A patient describes a skin problem, a knee injury or a pregnancy. Vocca identifies the specialty involved, whether dermatology, physical therapy, OB-GYN or primary care, and books with the right provider under that specialty's rules.
A patient needs a primary care visit and a dermatology follow-up. Vocca handles both requests in the same call, looks for slots that work together and books them on each provider's schedule.
A new patient calls without knowing which provider to see. Vocca checks which providers accept new patients, collects the information your group requires and books the right first visit.
Before each visit, Vocca calls to confirm attendance and gives the instructions that specialty requires, from documents to bring to preparation for a procedure. Confirmations and cancellations update the right schedule at once.
When a care plan involves several providers, Vocca calls the patient to book each step in the order your team defined. Every appointment is written into the right provider's schedule.
When a slot opens, Vocca calls the waitlisted patients for that specialty and books the first one who accepts, so no provider's time goes unused.
Fewer repetitive tasks. More time for your patients.
An agent who handles the call from start to finish, without ever involving your team.
A comprehensive solution
Instant identification
The agent recognizes the patient and the reason for the call within the first few seconds, with no menu or script.
Real-time availability
It checks your calendar in real time and confirms a time slot without any human intervention.
Escalation with context
Complex cases are referred to your team, with the reason already summarized, so there is no need to repeat it to the patient.
Keep your software. Vocca plugs right in.
Vocca connects to your existing scheduling and patient management software, so every booking lands directly in your calendar.
Frequently asked questions
Yes. Vocca applies separate rules to each specialty and each provider: visit types, durations, prerequisites and instructions. Patients call one number and still reach the right provider.
Vocca uses the routing rules your group defines: reason for the call, the patient's usual provider, availability and whether a referral is required. When the reason is unclear, it passes the request to your staff instead of guessing.
Yes. A patient who needs visits with several providers can book them in one call, and Vocca looks for slots that fit together across schedules.
Yes. Vocca knows which providers practice at which location and the hours of each site, and books patients where it suits them. Groups can share rules across locations or adapt them site by site.
The front desk no longer juggles a phone line and a schedule for each specialty: Vocca handles routine calls and writes appointments directly into the schedules. Staff focus on complex requests, which Vocca passes on with a summary.
