AI receptionist for hospitals: calls routed, outpatient visits booked
Vocca answers the calls to your hospital's switchboard and scheduling lines, routes each caller to the right department and books outpatient appointments directly in your scheduling system. Urgent calls follow your escalation rules, not a phone tree.
What unanswered calls cost your hospital
150
Missed calls each month
- 60Missed appointment requests
$5,100
Monthly revenue potentially affected
750
Missed calls each month
- 300Missed appointment requests
$25,000
Monthly revenue potentially affected
3800
Missed calls each month
- 1500Missed appointment requests
$130,000
Monthly revenue potentially affected
The calls your hospital handles every day
A caller asks for cardiology, imaging or labor and delivery. Vocca understands the request in plain language, with no phone menu, and transfers it to the right department or line under your routing rules. Every call is logged with its reason.
A patient calls to book an outpatient consultation. Vocca checks the prerequisites the department set, such as a referral, and books the slot directly in the department's schedule. Requests outside those rules go to department staff with a summary.
A relative asks about an admitted patient, a referring physician wants to reach a specialist. Vocca identifies who is calling and why, applies your confidentiality rules, and transfers the call or records a callback request for the right team.
Before each outpatient consultation or scheduled procedure, Vocca calls the patient to confirm and reminds them of the documents to bring and the preparation the department requires. Cancellations free the slot right away.
Before a scheduled admission, Vocca reminds the patient of the arrival time, the admission paperwork and the preparation instructions your teams validated. Patients who cannot be reached are flagged to the admissions office.
After discharge, Vocca calls the patient to book the follow-up visit the care team requested. The appointment is written into the right department's schedule.
Fewer repetitive tasks. More time for your patients.
An agent who handles the call from start to finish, without ever involving your team.
A comprehensive solution
Instant identification
The agent recognizes the patient and the reason for the call within the first few seconds, with no menu or script.
Real-time availability
It checks your calendar in real time and confirms a time slot without any human intervention.
Escalation with context
Complex cases are referred to your team, with the reason already summarized, so there is no need to repeat it to the patient.
Keep your software. Vocca plugs right in.
Vocca connects to your existing scheduling and patient management software, so every booking lands directly in your calendar.
Frequently asked questions
Vocca replaces the menu, not your teams: callers say what they need in their own words and are routed to the right department, or their appointment is booked directly. Anything outside your rules goes to staff with a summary of the call.
Vocca listens for the warning signs defined with your teams and applies your escalation protocol immediately: transfer to the emergency department, to the on-call line or instruction to call emergency services. It never performs medical triage.
Yes. Each department keeps its own schedules, visit types and prerequisites, and Vocca books according to those rules. Health systems with several hospitals can use the same agent across all their sites.
Vocca identifies the caller's role and applies your confidentiality rules: it shares no clinical information over the phone. It routes the call to the right unit or records a detailed callback request.
Vocca connects to hospital scheduling and information systems to read availability and write appointments in real time. The systems supported at your facility are confirmed with your IT team before launch.
