AI receptionist for primary care: visits booked on the first call
Vocca answers the calls to your primary care or family medicine practice, books visits on the right physician's schedule, and turns refill and paperwork requests into clear tasks for your team.
What missed calls cost your primary care practice
150
Missed calls each month
- 60Missed appointment requests
$5,700
Monthly revenue potentially affected
750
Missed calls each month
- 300Missed appointment requests
$29,000
Monthly revenue potentially affected
3800
Missed calls each month
- 1500Missed appointment requests
$140,000
Monthly revenue potentially affected
The calls your primary care practice handles every day
A patient calls with a fever or a sore throat and wants to be seen today. Vocca asks the questions your physicians defined and offers the same-day slots you keep open, or the next available one. Warning signs trigger your emergency protocol instead of a booking.
A patient needs a refill of a long-term medication. Vocca records the medication and the pharmacy and creates a request for the physician under your rules, or books a visit if a review is due. Vocca never approves a prescription itself.
In a group practice, a patient asks for their own doctor or the first available provider. Vocca checks whether the patient is new or established and books on the right schedule, following your rules on who accepts new patients.
Before each visit, Vocca calls to confirm attendance and reminds the patient what to bring: medication list, recent lab results, vaccination records. Cancellations free the slot right away.
Patients due for a wellness visit, a vaccination or a chronic care follow-up get a call offering a slot. Each booking is written into the schedule and each refusal is noted.
When a physician wants to discuss results in person, Vocca calls the patient to book the visit. It never discloses the results over the phone.
Fewer repetitive tasks. More time for your patients.
An agent who handles the call from start to finish, without ever involving your team.
A comprehensive solution
Instant identification
The agent recognizes the patient and the reason for the call within the first few seconds, with no menu or script.
Real-time availability
It checks your calendar in real time and confirms a time slot without any human intervention.
Escalation with context
Complex cases are referred to your team, with the reason already summarized, so there is no need to repeat it to the patient.
Keep your software. Vocca plugs right in.
Vocca connects to your existing scheduling and patient management software, so every booking lands directly in your calendar.
Frequently asked questions
Yes. Vocca offers the same-day slots your practice keeps open, following the criteria your physicians define, and books the next available slot otherwise. Calls that mention warning signs follow your emergency protocol instead of the booking flow.
Vocca records the medication and the pharmacy, then creates a request for the physician or books a visit if one is due. The decision always stays with the physician.
Yes. Vocca knows each physician's schedule, which ones accept new patients and which patients see which doctor. It books on the right schedule and applies your rules when a patient's own physician is unavailable.
Vocca records requests such as forms to complete, referral letters or work notes and passes them to your team as tasks. It can also book a visit when the request requires one.
Vocca listens for the warning signs your physicians define and immediately applies your protocol, such as transferring the call or telling the patient to call emergency services. It never makes a diagnosis.
