AI receptionist for ophthalmology: exams booked on the first call
Vocca answers the calls to your ophthalmology practice, books exams and diagnostic testing directly in your scheduling software, and applies your protocol as soon as a patient reports sudden vision loss or an eye injury.
What missed calls cost your ophthalmology practice
150
Missed calls each month
- 60Missed appointment requests
$7,600
Monthly revenue potentially affected
750
Missed calls each month
- 300Missed appointment requests
$38,000
Monthly revenue potentially affected
3800
Missed calls each month
- 1500Missed appointment requests
$190,000
Monthly revenue potentially affected
The calls your ophthalmology practice handles every day
A patient reports sudden vision loss, a curtain over the vision, new flashes and floaters or an eye injury. Vocca stops the booking flow and applies your protocol: same-day slot, transfer to the on-call ophthalmologist or referral to emergency care. It makes no diagnosis and logs the call.
A patient needs an OCT, a visual field test or a dilated fundus exam. Vocca books the right duration on the right equipment schedule and tells the patient whether the visit includes dilation, as your practice instructs.
A patient on a scheduled intravitreal injection plan calls to move an appointment. Vocca looks for a slot within the interval your ophthalmologists set and books it; any request outside that interval goes to your team.
Before an exam with dilation, Vocca reminds the patient not to drive afterwards and to come with someone if possible, as your practice instructs. Contact lens instructions are included when your team requires them.
Patients due for glaucoma monitoring or a diabetic eye exam get a call offering a slot within the window your ophthalmologists set. Each booking is written into the schedule and each refusal is noted.
Before cataract surgery, Vocca confirms the date and time, reminds the patient of the eye drops your team prescribed and of the need for someone to drive them home. Cancellations are flagged immediately to the surgical coordinator.
Fewer repetitive tasks. More time for your patients.
An agent who handles the call from start to finish, without ever involving your team.
A comprehensive solution
Instant identification
The agent recognizes the patient and the reason for the call within the first few seconds, with no menu or script.
Real-time availability
It checks your calendar in real time and confirms a time slot without any human intervention.
Escalation with context
Complex cases are referred to your team, with the reason already summarized, so there is no need to repeat it to the patient.
Keep your software. Vocca plugs right in.
Vocca connects to your existing scheduling and patient management software, so every booking lands directly in your calendar.
Frequently asked questions
Vocca listens for the warning signs your ophthalmologists define, such as sudden vision loss, new flashes and floaters, chemical exposure or eye trauma. It then applies your protocol, from a same-day slot to a transfer to the on-call physician, and never assesses the patient's condition itself.
Yes. Vocca identifies the exam, books the right duration on the right equipment schedule and tells the patient whether dilation is planned. Each exam type can follow its own rules.
Yes. Vocca delivers the instructions your practice wrote, such as not driving after dilation or when to stop wearing contact lenses before a procedure. It never adds medical advice of its own.
Vocca can reschedule injection visits within the interval your ophthalmologists define, and flags to your team any request that would fall outside it. Your physicians keep control of the treatment plan.
Yes. Vocca knows which provider handles which visit type, from refraction and contact lens fittings to medical and surgical follow-up, and books each patient on the right schedule.
